Your Privacy Is Our Responsibility

Introduction and Scope

99xc ("we", "us", or "the platform") places the highest importance on protecting the privacy of its users ("you" or "user"). This Privacy Policy explains what information we collect, for what purposes, and how we keep that information secure.

When you browse the 99xc website (https://99xc.lat), create an account, make a deposit or withdrawal, or use any of our services, you are considered to have agreed to the terms of this Privacy Policy. If you do not wish to comply with this policy, please refrain from using the platform and contact us with any questions.

This Privacy Policy applies to residents of Bangladesh and has been prepared in accordance with Bangladeshi law. We may update this policy from time to time; any changes will be communicated to you by email or via a notice on the platform.

Information We Collect

We collect information in two main ways — (a) what you provide directly, and (b) information collected automatically through your browsing and transactions.

Purpose of Using Information

Collected information is used for the following legitimate purposes. We never use your information unnecessarily or sell it to third parties.

• Account Management: For creating and verifying your account, securing login, and updating your profile.
• Payment Processing: To process deposit and withdrawal requests, verify transactions, and prevent fraud.
• KYC Verification: To confirm your identity and meet legal obligations using identity document information.
• Customer Support: To resolve your complaints, questions, and issues, and to provide 24/7 live chat assistance.
• Security and Fraud Prevention: To detect and prevent multiple accounts, irregular activity, and fraudulent transactions.
• Service Improvement: To analyse user experience and improve platform functionality and gaming services.
• Promotional Communications: With your consent, to send emails or messages about bonuses, promotional offers, and platform updates.
• Responsible Gaming: To identify problematic gaming behaviour and to provide self-exclusion or limit-setting options.
• Legal Compliance: To comply with applicable laws, regulations, and regulatory authority guidelines.

Sharing Information with Third Parties

99xc does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Necessary information may be shared with trusted third-party companies that assist in providing services such as payment processing, technical infrastructure maintenance, fraud detection, or customer support. These partners may only use the information for the purposes we direct and may not use it for their own interests.

4.2 Legal Obligations

We may be required to disclose information to fulfil a court order, a directive from a government authority, or a requirement under applicable law. Where legally permitted, we will endeavour to notify you in advance.

4.3 Business Restructuring

In the event of a merger, acquisition, or sale of assets, user information may be transferred. In such circumstances, we will notify you in advance and the new entity will be committed to maintaining the same privacy protections.

4.4 With Your Consent

Outside of the circumstances described above, we will not share your information with any third party without your explicit consent.

Data Protection and Security

We use industry-standard technology and processes to keep your personal information secure. The key components of our security measures are described below.

  Transmitting information over the internet is not completely secure. We strive to ensure the highest level of protection, but no process is entirely risk-free. You are responsible for keeping your account password confidential.

Cookie Policy

Cookies are small text files that our website stores on your device. We use the following types of cookies:

6.1 Essential Cookies

These are necessary for the core functions of the website — such as maintaining login sessions, security verification, and completing payment processes. Without these cookies, the website will not function properly.

6.2 Functional Cookies

These cookies are used to remember your preferences and settings, such as language selection or your gaming preferences. They make your experience more personalised.

6.3 Analytics Cookies

These cookies are used to understand which sections of the website are visited most often and to improve platform performance. Information collected is always aggregated and anonymised.

You can delete cookies or stop accepting new ones at any time through your browser settings. However, disabling some cookies may cause certain website features to not work properly.

Data Retention Period

We retain your information only for as long as necessary to fulfil the purpose for which it was collected. The retention periods for different types of information are described below:

• Account Information: For as long as the account is active and, after closure, for the period required by legal obligations.
• Transaction Records: Financial transaction records are retained for the period required by applicable law.
• KYC Documents: Identity verification documents are retained in accordance with regulatory requirements.
• Gaming History: Records of your gaming activity are retained to support responsible gaming and dispute resolution.
• Communication Records: Customer service communication records are kept for a set period after an issue is resolved.

After your account is closed, all information except that required to fulfil legal obligations will be properly deleted.

Your Rights

You have the following rights over your personal information. To exercise these rights, contact us at [email protected].

Protection of Minors

99xc provides services only to individuals aged 21 or over. We do not knowingly collect personal information from any minor.

We apply age verification measures during the registration process. If we become aware that a minor's information has entered our system, we will immediately close that account and delete the relevant information.

If a parent or guardian believes their child has registered on our platform, please contact us at [email protected] — we will take immediate action.

Policy Changes and Updates

We may update this Privacy Policy from time to time. Depending on the scope of the changes, we will notify you in the following ways:

• By displaying a notice on the website at least 30 days before the date the changes take effect.
• By sending a summary of the changes to your registered email address.
• For significant changes, your consent may be sought again.

Continued use of the platform after any changes will be taken as your acceptance of the updated policy. The date of the most recent update will always be shown at the top of this page.

Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us in the following ways:

We take every privacy-related request seriously and work to provide a resolution as quickly as possible. Your satisfaction is our priority.