Play responsibly, enjoy within your limits
99xc believes gaming should be fun — not stressful. Our responsible gaming tools and guidelines help keep you informed and safe. For players aged 21 and above only.
For ages 21 and aboveWhy is responsible gaming important?
Our main goal at 99xc is to keep your gaming experience enjoyable and safe. Gaming is a form of entertainment — not a source of income.
Security assured
We use SSL encryption and fair play technology to keep your information and transactions secure. Every game is transparent and fair.
Time control
Set your own daily or weekly gaming time. Use the time-out feature to take a break at any moment.
Deposit limits
Set a daily, weekly, or monthly deposit limit to stay within your budget. Prevent yourself from going beyond your budget.
Self-exclusion
If you feel gaming is having a negative impact on your life, use the self-exclusion tool to temporarily or permanently close your account.
21+ age verification
99xc is for players aged 21 and above only. Age verification is mandatory at registration. Access by minors is strictly prohibited.
24/7 support
Our Bengali-speaking support team is available day and night for any issue. Reach us via live chat or email.
Recognise the warning signs
When gaming becomes a problem, certain signs appear. If you notice the following in yourself or someone you know, seek help right away.
Repeatedly playing to recover losses or win back previous winnings — "chasing losses".
Lying or hiding gaming activity from family, friends, or at work.
Taking loans to play or using money set aside for essential expenses on gaming.
Repeatedly failing or feeling uncomfortable when trying to stop gaming.
Experiencing anxiety, mood swings, or sleep problems when not gaming.
Spending long periods gaming while neglecting work, studies, or family responsibilities.
Do not hesitate to seek help. Our 24/7 live chat support team speaks Bengali and is ready to assist you confidentially. Email: [email protected]
Safe gaming tips
Following a few simple habits will keep gaming enjoyable and within your control at all times.
- Only play with money you can afford to lose without it having a major impact on your life.
- Set a budget for each day and stop playing once you reach it.
- Do not think of gaming as a way to earn money — it is entertainment.
- Avoid gaming when you are feeling sad, angry, or frustrated.
- Take regular breaks — do not play for long stretches without stopping.
- Spend time with family and friends — do not let gaming damage your relationships.
- Do not game under the influence of alcohol or any other substance.
- Have a realistic understanding of your chances of winning and losing.
- Never play using someone else's account or money.
- Activate self-exclusion if you feel you need it — there is no shame in doing so.
Our protection tools
99xc puts direct control in your hands. You can find the tools below in your account settings.
| Tool | Description | Effective time | Status |
|---|---|---|---|
| Deposit limit | Set the amount you can deposit daily, weekly, or monthly. Minimum deposit is ৳200. | Immediately | Active |
| Time-out | Temporarily deactivate your account for 1 day up to 30 days. | Instant | Active |
| Self-exclusion | Close your account for 3 months, 6 months, or 1 year. The account cannot be reopened during this period. | Within 24 hours | Active |
| Reality check | Receive reminders at set intervals showing how long you have been playing. | During the session | Active |
| Account history | View your full deposit, withdrawal, and betting history at any time. | Always | Active |
99xc's commitment
We follow a set of core principles to ensure responsible gaming.
Age verification
Age verification is mandatory at registration. No access is available to anyone under 21.
Transparent information
Bonus terms, wagering requirements, and game rules are always stated clearly.
Fast support
Our team gives the highest priority to requests related to responsible gaming.
Privacy protection
All your information and self-exclusion requests are handled with complete confidentiality.
Frequently Asked Questions
Answers to frequently asked questions about responsible gaming.
Play safely, enjoy the fun
Responsible gaming is our highest priority at 99xc. Browse our games for the best experience or contact us with any question.
Need help?
Our support team assists with responsible gaming matters in complete confidence.
Live chat: Click the chat button at the bottom of the site — 24 hours a day, 7 days a week, in Bengali.
Email: [email protected] — we respond as quickly as possible.